Quality
Count on PharMerica's Tradition of Quality
As we have for more than two decades, PharMerica upholds a legacy of quality to ensure patient safety and accuracy while delivering value and customer satisfaction to the facilities and residents we serve. PharMerica customers find quality assurances throughout each level of our customer relationship:
- Dispensing accuracy. Our meticulous system includes multiple visual checks for each prescription combined with barcoding to further confirm the proper medication and dose are dispensed.
- Timely delivery. PharMerica meets customer needs for medication availability through timely delivery of prescriptions, stocked emergency drug kits and STAT deliveries as needed.
- Personalized customer service. We facilitate clear pharmacy communication and give facility nursing staff and residents ample support while regularly obtaining customer feedback to ensure we perform above expectation.
- Company-wide training. Our associates undergo rigorous training developed by leading quality experts Philip Crosby & Associates. Additionally, we employ multiple levels of internal accountability to deliver services as promised.
An independent study confirms that more than 9 in 10 customers are satisfied with our overall services including our ability to resolve service needs, and our accuracy in dispensing and billing. PharMerica surpasses daily requirements to deliver the highest quality, most comprehensive pharmacy services in the industry.
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